Refund and Returns Policy

Exchange and Refund Policy

Last Updated: 11/03/2025

Thank you for shopping with Marjaan Traders. We value your trust and strive to provide high-quality computer and mobile equipment. Please read our exchange and refund policy carefully before making a purchase.

1. Exchange Policy

We offer a 7-day free exchange policy to ensure customer satisfaction. If you receive a product that is defective, damaged, or not as described, you may request an exchange under the following conditions:

Eligibility for Exchange:

• The request for exchange must be made within 7 days of receiving the product.
• The product must be unused, undamaged, and in its original packaging with all accessories, manuals, and warranty cards included.
• The item must not be listed as a non-exchangeable product (e.g., software, consumables, or personalized/customized products).
• Proof of purchase (order confirmation email or receipt) must be provided.

Exchange Process:

1. Contact our customer support team via [email/contact number] within 7 days of delivery.
2. Provide details of the issue along with photos/videos of the product if applicable.
3. Our team will verify the request and arrange for a pickup or guide you on returning the product.
4. Once received and inspected, we will process the exchange and dispatch a replacement product.

Additional Notes:

• If an identical replacement is not available, we may offer an alternative product of equal value.
• If the exchange is due to a change of mind, the customer may need to bear the shipping cost.
• Exchanges are subject to stock availability.

2. Refund Policy

We do not offer cash refunds for any purchases. Instead, customers can opt for an exchange or store credit.

Situations Where a Refund is Not Possible:

• Change of mind after purchase.
• Damage caused by misuse, mishandling, or external factors (e.g., water damage, electrical surges).
• Products that have been used or altered from their original condition.
• Any product that is returned without its original packaging and accessories.

Exceptions:

• If we are unable to fulfill an order due to stock unavailability, we may issue a store credit or offer an alternative product.
• If a defective product cannot be replaced, a store credit may be issued.

3. Delivery Policy

• Same-day delivery in Lahore for orders placed before the cut-off time.
• 4-5 business days delivery for other cities in Pakistan, subject to courier services.
• Cash on delivery (COD) and online payment options are available.
• Customers must inspect the package upon delivery and report any issues immediately.

We appreciate your business and are committed to providing you with a seamless shopping experience. Thank you for choosing Us.